Lesson 4

Reading

1. Read the email that a student wrote to her local governorate and answer the questions.

1. Who is going to read Sara’s email? the governorate.

2. What does the greeting tell you about the style of Sara’s email? that it's a formal email.

2. Read the email again. Which paragraph ...

1. mentions possible future discussions between the writer and the reader? E
2. asks the reader to think about doing something to solve a problem? B
3. includes a possible solution for the problem? D
4. tries to persuade the reader to believe that there is a problem? C
5. says who the suggestion for improving public transport comes from? A

3. Match the formal phrases 1–8 from the email with the informal phrases a–h with the same meaning.

1. Dear Sir or Madam. D
2. We would be very grateful if ... could … H
3. The ... is not satisfactory … A
4. As a result, … F
5. I would suggest that … B
6. I would be very happy to … G
7. Should you have any further questions …, please respond to this email. C
8. Yours faithfully. E