Lesson 6

Reading

1. Read the email and write the missing sentences a-c in the right places.

Dear Sir/Madam,

I ordered a new game last week on your website. (1) when I opened the box, I found that I ordered a game for children aged 6-9 by mistake. (2) I was not happy about
this because I want to play the game with my friends, and we are all 13 or 14. I would like to change the game for a new one that is for the correct age. (3)

I look forward to hearing from you. Yours faithfully,
Haytham Shabana

a. Can you tell me how I can do this? 3
b. It did not say this on your website. 2
c. The delivery was today. 1

2. Read the email again and answer the questions.

1. When did the game arrive? It arrived today.
2. What was the problem? It was for children aged 6-9.
3. Why was Haytham not happy about the website? Because it did not say the game was for children of this age.
4. What does Haytham want? He wants a different game that he can play with his friends who are 13 or 14.
5. What does Haytham want to know? He wants to know how he can change the game.