Lesson 6

Reading

1. Read the email. What is it about?

Dear Sir/Madam,
I ordered a new mobile phone last week and the delivery was today. When I opened the box, the screen was damaged. I would like to change the phone for a new one that is not damaged. Can you tell me how I can do this? Yours faithfully,
Lama Sabri

It is about a damaged phone.

2. Read the email again and answer the questions.

1. When did Lama order the phone? last week.
2. When was the delivery? Today.
3. What was the problem with the phone? The screen was damaged.
4. What does Lama want to do? She wants to change the phone/get a new phone.
5. What does she want to know? How she can change the phone.

3. Which of these phrases are used to start or end a formal email? Write S (Start) or E (End).

1. Dear Sir/ Madam ( if you don't know the name of the person). S
2. Yours faithfully ( if you don't know the person). E
3. Dear Mr/Mrs/Ms + surname ( if you know the name). S
4. Yours sincerely ( if you know the person ). E
5. Best Wishes/Kind Regards ( if you know the person well). E